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Building Effective Grievance Mechanisms

To build strong and trusted grievance mechanisms, there needs to be capacity building on both worker and manager level as well with grievance committee members.

About the Program 

Grievance Mechanism training

In this training workers and managers will learn the basics of effective operational-level grievance mechanisms, including how to report and resolve concerns. Grievance mechanisms are a necessary instrument to ensure workers have access to remedy and is a mandatory component of upcoming human rights due diligence legislation. An effective grievance mechanism has several benefits:

  • Proactively identify and prevent risk
  • Is an essential part of any human rights due diligence system
  • Increase employee wellbeing
  • Decrease employee turnover

Modules* in this program

  • Understanding grievance mechanisms
  • Building an effective operational-level grievance mechanism
  • Key steps for workers
  • Key steps for managers
  • Roles and responsibilities

Market availability

  • Global (not market-specific)
  • China

Please reach out for availability on additional markets.

*Our learning modules are based on the ILO Core Conventions, IOM's Migrant Worker Guidelines for Employers, Employer Pays Principle (EPP), OECD Guidelines for Multinational Enterprises, the UN SDG's 5, 8, 12 and 17 as well as local law.

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Multi-language Support

This program is currently available in the following languages. 

Worker & Manager level

  • English 
  • Mandarin (Traditional Chinese)

Please reach out for availability in additional languages.

Building Effective Grievance Mechanisms

Grievance mechanisms are a necessary instrument to ensure workers have access to remedy.  Engaging and building trust with workers is a key part of effective grievance mechanisms. Most grievance mechanisms do not receive enough complaints from intended users. There are three reasons for this.

#1

There is a lack of trust in the grievance mechanism, for example Gender-based violence and harassment (GBVH).

#2

Workers have a low level of understanding on their rights.

#3

Inability to raise complaints due to a lack of knowledge on the grievance mechanism. To build strong and trusted Grievance Mechanisms, there needs to be capacity building on both worker and manager level as well with grievance committee members.

Want to know more?

Get in touch to learn more about how to start building strong and trusted grievance mechanisms in your supply chain.

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Impact pathway

Quizrr's digital training platform enables de-risking in global supply chains by educating workforces from the bottom up on business critical topics to drive behavioural change. Our platform enables you to track progress, get actionable insights, and address pain points proactively with your business partners.

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