About the Program
Grievance Mechanism training
In this training workers and managers will learn the basics of effective operational-level grievance mechanisms, including how to report and resolve concerns. Grievance mechanisms are a necessary instrument to ensure workers have access to remedy and is a mandatory component of upcoming human rights due diligence legislation. An effective grievance mechanism has several benefits:
- Proactively identify and prevent risk
- Is an essential part of any human rights due diligence system
- Increase employee wellbeing
- Decrease employee turnover
Modules* in this program
- Understanding grievance mechanisms
- Building an effective operational-level grievance mechanism
- Key steps for workers
- Key steps for managers
- Roles and responsibilities
Market availability
- Global (not market-specific)
- China
Please reach out for availability on additional markets.
*Our learning modules are based on the ILO Core Conventions, IOM's Migrant Worker Guidelines for Employers, Employer Pays Principle (EPP), OECD Guidelines for Multinational Enterprises, the UN SDG's 5, 8, 12 and 17 as well as local law.
Multi-language Support
This program is currently available in the following languages.
Worker & Manager level
- English
- Mandarin (Traditional Chinese)
Please reach out for availability in additional languages.
Building Effective Grievance Mechanisms
Grievance mechanisms are a necessary instrument to ensure workers have access to remedy. Engaging and building trust with workers is a key part of effective grievance mechanisms. Most grievance mechanisms do not receive enough complaints from intended users. There are three reasons for this.
#1
There is a lack of trust in the grievance mechanism, for example Gender-based violence and harassment (GBVH).
#2
Workers have a low level of understanding on their rights.
#3
Inability to raise complaints due to a lack of knowledge on the grievance mechanism. To build strong and trusted Grievance Mechanisms, there needs to be capacity building on both worker and manager level as well with grievance committee members.
